Everything we sell is a digital download. You get the files right after checkout, so a normal "return" isn't possible. That's why our refunds work as described below. If something isn't clear, write to us at nursepulsestudio@gmail.com before you buy.
1. 30-day money-back guarantee
If our study materials don't fit the way you study, you can get your money back.
- Email us within 30 days of your order date at nursepulsestudio@gmail.com with your order number.
- We refund the full price of your order: the All-in-One Nursing Study & NCLEX Success Bundle and any add-ons bought in the same order. You don't have to explain why.
Conditions
- The 30-day limit is firm. Your request must reach us no later than 30 days after the order date shown in your order confirmation email.
- The guarantee applies once per customer.
- It covers purchases made directly on our website. It does not cover copies received for free.
- After a refund, your license to use the files ends and we ask you to delete them and any printed copies.
2. Other situations where we refund
- Duplicate purchase. You bought the same product twice by mistake. Tell us within 30 days and we refund the extra order.
- Files we can't deliver. Your download doesn't work and we are unable to get working files to you another way. Most download problems are solved within one business day, so please write to us first.
- Billing error. You were charged an amount different from the price shown at checkout.
3. How refunds are paid
- Refunds go back to the original payment method used at checkout.
- We process approved refunds within 3 business days of approving your request. Your bank or card issuer may take another 5 to 10 business days to show it.
- Taxes collected on the order are refunded together with the product price.
4. Download problems
If a file won't open or the download stops, try again on Wi-Fi, from a computer if you can. Still stuck? Reply to your download email or write to nursepulsestudio@gmail.com and we'll send the files another way. We answer within one business day.
5. Chargebacks
If there's a problem with your order, please contact us before opening a dispute with your bank. We can usually fix it faster, and a refund through us reaches you sooner than a chargeback.
6. Customers in the EU, EEA, UK and Switzerland
If you live in the European Union, the European Economic Area or the United Kingdom, you may have a legal right to withdraw from a purchase within 14 days. For digital content, that right can end once the download starts, if you agreed to immediate delivery and acknowledged that you would lose the right. Our 30-day money-back guarantee applies to you in any case. Nothing in this policy limits any right you have under the consumer protection laws of your country.
7. Contact
For refund requests and questions: nursepulsestudio@gmail.com
